Skip to main content
search

AGORA RESOURCE CENTER

TECH SUPPORT

System Outages and Contingency Plans

LEARN MORE

Student Printer Ink

LEARN MORE

Stride Customer Care and Technical Support

Always Call Stride First! (855) 412-3712

Stride Customer Care and Technical Support is available for all Stride needs:

  • COMPUTER PROBLEMS
  • Issues with the Online School (OLS)
  • Engageli
  • ClassLink

If you are the parent of a currently enrolled student, you can reach the Stride’s Customer Care and Technical Support team by calling (855) 412-3712 during the available Hours of Operation:

  • Monday – Friday 8:00 am – 8:00 pm EST

CHAT Is Now Available For Stride Student Technical Support

You now have the option to chat with a live support agent through Stride Customer Care and Technical Support.

Chat can be located on the right-hand side of the Stride support page: Agora – Stride Customer Care and Technical Support.

The Agora Technical Support Desk

For issues with: Sapphire, and Special Education Assistive Technology Equipment

Hours of Operation (*except on designated holidays)
Monday – Friday   7:30 am – 4:00 pm EST

The Agora Support Corner

https://www.help.k12.com/s/article/The-Agora-Support-Corner

ClassLink!

Having trouble accessing ClassLink!? Check out these helpful guides and videos.

Student ClassLink:

Parent/Learning Coach ClassLink:

Helpful Tips and Tricks

Login Issues? System Failure? etc., try a strategy below:

  • Re-Start computer
  • If problem still exists, power-down/turn off the computer for 2 minutes
  • If computer will not shut down, hold the power button down until the computer turns off and wait 2 minutes
  • If all else fails, please call the IT Support Desk

2MB File Size Limit

Please note, there is a size limit of 2MB for all attachments. For more information on how to decrease size of a PDF or Images, click the links below.

Need Ink?

It’s easy to order ink at Agora for your student! Visit our Student Ink page for additional info.

Other Helpful Resources